Want to Register a Return?
1. Step | Check size and weight of the package
For added peace of mind, we offer a hassle-free 50-day returns policy. Before returning an item, please check whether the package meets the requirements listed below. This ensures that you can drop off your return at a Parcelshop.
Max. weight: 20 kg
Min. size: 21 cm x 14.8 cm (DIN A5)
Length: max. 100 cm
(Width + height) x 2 + length: max. 250 cm
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Package dimensions:
1: Length
2: Width
3: Height
The package size does not meet the requirements? You have further questions about our returns policy? Please contact our customer service or check our FAQs.
2. Step | Register your return
If your package meets the required dimensions, you can register your return via our returns portal. Simply log in with your invoice number and email address (see invoice) and select the items you wish to return. If you would like to return a replacement order, please use the corresponding invoice number and not the one of the original purchase.