Do you have a return?
1. Step | Check package details
Please check whether your parcel corresponds to the maximum permitted size for delivery to the parcel store:
Weight: max. 20 kg
Size: C5 min. (21cm x 14.8cm)
Length: max. 100 cm
Belt size: max. 250 cm, (width + height) x 2 + length
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Details:
1: Length
2: Width
3: Height
Package details do not match or you have further questions? Please contact our customer service or have a look at our FAQs.
2. Step | Register in our returns portal
If the package details match, log in to the returns portal with your invoice number and e-mail address (see invoice) and select the items you wish to return. Please note that the new invoice number must be used for returns of replacement deliveries.